Hours of Work: 37.5 hours per week - Monday - Friday 09:00-17:00 with some flexibility
Location: Initially this role is office based full-time in our Cardiff Hub at 18 Park Place - this will then move to a hybrid set up with some days working from home.
The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us
Department Description:
We have an excellent opportunity to join our People department as a People Assistant. We are looking for an individual with excellent customer service and attention to detail who has a passion to learn. You will receive guidance and advice from an experienced team and will experience working for an organisation that delivers services throughout Wales. You will also have the flexibility to complete your CIPD qualification.
Purpose of Role
To provide excellent customer service as a first point of engagement with all stakeholders to resolve People queries and find appropriate solutions, assisting with the employee lifecycle from start date onwards, helping to develop a positive, caring and compliant work experience and culture of Wallich people at all stages of the employee lifecycle.
The role is responsible for assessing the nature of enquiries received in, dealing with those that fall within the scope/remit of the role whilst encouraging a self-service approach from customers, escalating those up that require input from our People Partners, whilst also providing a support service to the People Partners in delivering customer focused, psychologically informed solutions to our staffing teams across all People processes and procedures.
This role is subject to a Basic DBS disclosure.
Please note: Driving Licence and use of own vehicle is essential
We are not utilising agencies with this role and kindly ask that agencies do not approach to assist us with this vacancy.
Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see our Application Guidance page for tips on what to include.
Closing date for this vacancy is 28th February 2025 at 09:00am.
The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464