** Internal Vacancy **
Hours of Work: 37.5 hours per week – Monday – Friday 09:00-17:00 with some flexibility
Contract: Secondment until March 2026
The Wallich is a leading homelessness and rough sleeping charity in Wales. For more information about our innovative work to support people across the country, visit The Wallich website. Find out about Wales' leading homelessness charity, The Wallich www.thewallich.com/about-us
Project Description
The Conwy Rapid Rehousing service is a pilot project until March 2026. The role of the service is to co-ordinate the support to clients residing in B&B’s within the County, working closely with Tenancy Support Officers, Housing Officers, B&B staff and the Pathway officer. The RR Workers (RRW) are not required to offer direct support to clients in the traditional sense but rather ensure that all colleagues involved in their housing and support are kept up to date and that clients' needs are being met. Some brief interventions will be expected.
The Service Manager will manage the service and the team of RRW's.
The role of the service manager will require regular on-site support to the RRW’s and assisting with the work of the RRW’s when required.
Purpose of Role
To be responsible for the day-to-day management of the Services which fall under the responsibility of this role, ensuring objectives and targets are met in line with contract requirement and organisational values, working in partnership with internal and external stakeholders where required. To ensure that staff and service users have the best possible support in place, allowing for the service to achieve its main aims and objectives.
Please contact Ceri Thomas if you have any queries for an informal discussion on the role.
This role is subject to an Enhanced DBS disclosure.
Please note: Driving licence and access to own vehicle is essential for this role.
Follow the link below to view the full job description and person specification. Please refer to this information when completing your CV and Cover Letter; see our Application Guidance page for tips on what to include:
Closing date for this vacancy is 27th October 2025 at 09:00am.
The Wallich reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
At The Wallich, we’re fully committed to supporting and improving Equity, Diversity and Inclusion to ensure we’re the best community we can be. There is always still room to evolve and improve and we are striving to create an environment where all staff can bring their authentic selves to the workplace. We welcome and encourage applications from all backgrounds and if you would like any support with your application or to discuss any adjustments that you may require, please contact recruitment@thewallich.net or call 02920 668 464